- ¿How long does it take to ship the purchase?
Your purchase will be shipped within 1 to 3 business days after successful payment has been received. Business days are Monday to Friday.
On special dates and/or massive discounts, the delivery time for the product may be longer. However, we will always try to send your purchase as soon as possible.
2. ¿What are the payment methods?
-All credit cards, debit cards and bank transfer.
3. ¿Can I choose to give my purchase as a gift?
Of course, we love to help you give Meaningful Jewelry to your loved ones, you can count on us.
Please do not forget to indicate in the Order Notes if your purchase is for a gift.
In addition to this, write to us if you want to add a small note to your gift.
4. ¿What material are your jewelry made of?
All our jewelry is made of 925 sterling silver. Nickel free.
5. ¿What care should I take with my jewelry?
If your silver jewellery has turned black or lost its shine, there is no need to worry, it is completely normal and common, especially in silver rings, silver bracelets or silver pendants, since the jewellery is in constant contact with the skin. Silver turns black because it is its natural mode of oxidation, just like the vast majority of metals.
We will tell you more about the recommendations in our care section: https://reyesjewellery.com.au/cuidados/
6. ¿How can I know my ring size?
At REYES JOYAS we use US American sizes.
We invite you to see our sizes section for more information: https://reyesjewellery.com.au/tallas/
7. ¿Do you do wholesale sales?
No, at the moment we only do retail sales.
8. Where does the information go when my product is shipped?
Once we deliver the packages to the company, the notification and the respective tracking numbers will be sent by email.
9. ¿Do you make custom jewelry?
No, at this time we do not manufacture custom or made-to-order jewelry.
11. ¿How can I contact the Reyes Jewellery team?
Through our Instagram @reyesjewellery https://www.instagram.com/reyes.jewellery
Through our email contacto@reyesjoyas.cl
12. ¿Which company do you use to ship to Australia?
In Australia we ship through Australia Post